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19/08/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.

The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.

As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
Thank You.